# teabox-usd

> Public Help Center articles for teabox-usd.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I edit or add anything to my order?](https://teaboxint.gorgias.help/en-US/can-i-edit-or-add-anything-to-my-order-585451.md): Once an order has been placed, we strive to process it quickly to ensure timely delivery. Unfortunately, this means we cannot make changes or additions to an order once it has been shipped. If you need to make changes, please contact our customer ser
- [I ordered a wrong item. How can I stop the order?](https://teaboxint.gorgias.help/en-US/i-ordered-a-wrong-item-how-can-i-stop-the-order-585452.md): If you have ordered the wrong item, contact our customer service team immediately. We will do our best to cancel or adjust your order before processing & shipping. Once shipped, it would not be possible to edit the order.
- [I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?](https://teaboxint.gorgias.help/en-US/i-want-to-place-an-order-but-i-don%E2%80%99t-want-any-price-tag-or-invoice-attached-as-it-is-a-gift-for-someone-is-it-possible-585453.md): Yes. Once you have placed the order, please write to us so that we can do the needful and ship the order without the invoice. However, we would still need to add a dummy invoice for customs clearance.
- [Can I cancel my order?](https://teaboxint.gorgias.help/en-US/can-i-cancel-my-order-591233.md): If Teabox has not dispatched your order, we can accept your request to cancel. Please note that we do not accept cancellations once the orders have been dispatched from our fulfilment centre.
- [What should I do if I haven't received an order confirmation email?](https://teaboxint.gorgias.help/en-US/what-should-i-do-if-i-havent-received-an-order-confirmation-email-591921.md): If you haven't received an order confirmation or shipment details via email, please reach out to us, and we will ensure to provide you with the necessary information at the earliest. It's possible that you might have missed our email or it may have e
- [How can I obtain a tax invoice for my order?](https://teaboxint.gorgias.help/en-US/how-can-i-obtain-a-tax-invoice-for-my-order-591925.md): You can request a tax invoice for any order by contacting our customer service team. Once the request is received, we will provide you with the tax invoice. If you require the invoice for company expenses, please communicate this with our team, and w
- [Is Cash On Delivery/Payment on Delivery available?](https://teaboxint.gorgias.help/en-US/is-cash-on-deliverypayment-on-delivery-available-658668.md): Yes, Cash on Delivery (COD) is available for our customers in India.
- [Do you sell on Amazon?](https://teaboxint.gorgias.help/en-US/do-you-sell-on-amazon-658710.md): Yes we do. While our entire product range might not be available on Amazon, our most popular products would certainly be. We sell both on Amazon India and Amazon USA. The links are:Amazon India : https://www.amazon.in/stores/TEABOX/page/CE363596-95A
- [How do I place an order?](https://teaboxint.gorgias.help/en-US/how-do-i-place-an-order-658783.md): Here’s a step-by-step guide to help you through the ordering process:. Visit Our Website: Go to www.teabox.com. Browse the Selection: Explore our wide range of products and choose your favorite teas. Add to Cart & Checkout: Select the products you wi
- [Website Issues](https://teaboxint.gorgias.help/en-US/website-issues-1026121.md): If you're experiencing difficulties accessing our website or completing your purchase, we recommend trying the following steps:. Switch to Incognito/Private Mode:Open your browser in Incognito (Chrome) or Private mode (Safari, Firefox). This disables
- [What methods of payment do you accept?](https://teaboxint.gorgias.help/en-US/what-methods-of-payment-do-you-accept-585454.md): We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment options available at checkout.
- [How do Shop Pay installments work?](https://teaboxint.gorgias.help/en-US/how-do-shop-pay-installments-work-585455.md): Shop Pay Installments allows you to split your purchase into equal payments over time. Select the Shop Pay option at checkout, and you will be guided through the application process. Approval is instant, and you can choose the instalment plan that wo
- [Payment for the order has been deducted from my account, but no order details have been received?](https://teaboxint.gorgias.help/en-US/payment-for-the-order-has-been-deducted-from-my-account-but-no-order-details-have-been-received-585456.md): If payment has been deducted from your account but you have not received any order details, please contact our customer service team immediately. Provide your payment details and any transaction ID you have, and we will investigate and resolve the i
- [My credit/debit cards are not accepted by you. Is there a way I can pay you directly via paypal or bank transfer?](https://teaboxint.gorgias.help/en-US/my-creditdebit-cards-are-not-accepted-by-you-is-there-a-way-i-can-pay-you-directly-via-paypal-or-bank-transfer-585461.md): Yes, certainly. We would suggest you send us a screenshot of your potential order and once we confirm the total cost, we could go ahead and request the same to via paypal or any other relevant payment method. Once we have received the payment, we wou
- [How do I apply promo/discount codes?](https://teaboxint.gorgias.help/en-US/how-do-i-apply-promodiscount-codes-585457.md): To apply a promo or discount code, enter the code in the designated field on the checkout page. Before completing your purchase, be sure to click "Apply" to ensure the discount is reflected in your order total.
- [Where do I get promo codes/discounts?](https://teaboxint.gorgias.help/en-US/where-do-i-get-promo-codesdiscounts-585458.md): You can find promo codes and discounts by subscribing to our newsletter, following us on social media, or checking our website's promotions page. We also occasionally offer exclusive discounts to our loyal customers.
- [My promo code isn’t working](https://teaboxint.gorgias.help/en-US/my-promo-code-isn%E2%80%99t-working-585459.md): If your promo code isn’t working, please check the following:- Ensure the code is entered correctly.- Check the expiration date of the promo code.- Review the terms and conditions to ensure your order meets the minimum purchase requirements or other
- [I forgot to add the promo code, can you still apply it?](https://teaboxint.gorgias.help/en-US/i-forgot-to-add-the-promo-code-can-you-still-apply-it-585460.md): If you forgot to add a promo code to your order, please contact our customer service team as soon as possible. While we cannot guarantee adjustments after an order has been placed, we will do our best to assist you.
- [I have missed the sale that was held recently. Is there a way to still avail the benefit of the sale?](https://teaboxint.gorgias.help/en-US/i-have-missed-the-sale-that-was-held-recently-is-there-a-way-to-still-avail-the-benefit-of-the-sale-585463.md): Unfortunately, we run very short duration sales with limited inventory and is communicated earlier to our customers. So it would be difficult to provide the discount after the sale is over. But do reach out to us over email and our team will try to s
- [BOGO offer Buy one get one free](https://teaboxint.gorgias.help/en-US/bogo-offer-buy-one-get-one-free-1026114.md): Thank you for your inquiry!. I’d like to clarify that our BOGO offer applies specifically to the Authentic Indian Chai Trial Pack. With this offer, you will receive 10 packs of 30 grams each, and as part of the BOGO deal, you'll get an additional 10
- [Free Shipping Slabs](https://teaboxint.gorgias.help/en-US/free-shipping-slabs-1822909.md): Delivery Method: Fedex/DHL. Delivery Time: 5-8 business days. Orders ALL 0.00 – ALL 9,999.00: ALL 1,500.00. Orders ALL 10,000.00 – ALL 14,999.00: ALL 1,000.00. Orders ALL 15,000.00 and up: Free. Delivery Method: EMS. Delivery Time: 12-18 business day
- [Where is my order? (WISMO)](https://teaboxint.gorgias.help/en-US/where-is-my-order-(wismo)-587562.md): To find out the status of your order, please log in to your Teabox account and go to the "Orders" section. You will find detailed information about your order status there. If you need further assistance, please get in touch with our customer service
- [What is the delivery timeline (TAT)?](https://teaboxint.gorgias.help/en-US/what-is-the-delivery-timeline-(tat)-591198.md): Teabox delivers to every location/pin code in India. For Indian orders, we offer Express (2-4 business days via Bluedart/Delhivery) shipping options depending on the pincode. For International orders, we offer Express (5-7 business days via DHL & Fed
- [Which couriers do you use for shipping?](https://teaboxint.gorgias.help/en-US/which-couriers-do-you-use-for-shipping-591200.md): Teabox uses the best shipping couriers, including DHL, FedEx for international.
- [Why is my order not shipped?](https://teaboxint.gorgias.help/en-US/why-is-my-order-not-shipped-591231.md): Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day unless it's a weekend. Orders received on a Saturday ship on a Monday.
- [Why the courier has not contacted me yet?](https://teaboxint.gorgias.help/en-US/why-the-courier-has-not-contacted-me-yet-591234.md): Deliveries are typically non-OTP, and carriers may not call before attempting the first delivery. However, if required - our team or the courier partner will reach out to co-ordinate the next attempt
- [Why I need to pay extra for the delivery?](https://teaboxint.gorgias.help/en-US/why-i-need-to-pay-extra-for-the-delivery-591236.md): All our orders are shipped under 'DAP' (Delivered At Place) terms unless otherwise specified at checkout for the 24 EU member countries. Under 'DAP' terms, the recipient is responsible for any duty, tax, or VAT.
- [Is it possible to change the delivery address or mobile number?](https://teaboxint.gorgias.help/en-US/is-it-possible-to-change-the-delivery-address-or-mobile-number-591238.md): You can change the address or mobile number of your order by contacting our customer support teams. Alternatively, you can email us at help@teabox.com, and we'll do it immediately. Be sure to change your address before the order has been dispatched f
- [Where all do you ship to?](https://teaboxint.gorgias.help/en-US/where-all-do-you-ship-to-591292.md): We ship to over 125+ countries worldwide, ensuring that our teas reach tea lovers everywhere. Our shipments typically take 5-7 business days to deliver, as we ship directly from the tea plantations in the Himalayas (Darjeeling). No matter where you a
- [What can I do if my order is stuck in transit?](https://teaboxint.gorgias.help/en-US/what-can-i-do-if-my-order-is-stuck-in-transit-591922.md): If you've been notified that your order is stuck in transit, rest assured we are working to get your package delivered to you at the earliest. In the event that the tracking information shows no movement, our team will be actively monitoring the prog
- [What if my package is marked as delivered, but I haven't received it?](https://teaboxint.gorgias.help/en-US/what-if-my-package-is-marked-as-delivered-but-i-havent-received-it-591923.md): If your order has been marked as delivered but you have not received it, please contact us immediately. We are delighted to help resolve any discrepancies and will make every effort to ensure you receive your teas. Do not hesitate to get in touch wit
- [How can I track my Teabox order and what should I do if there's a delay in delivery?](https://teaboxint.gorgias.help/en-US/how-can-i-track-my-teabox-order-and-what-should-i-do-if-theres-a-delay-in-delivery-591924.md): If your Teabox order is in transit and you wish to track its progress, you can conveniently do so using the provided order number and tracking link included in the shipment update message you received from Teabox. In cases where your order has been s
- [How do I update my delivery address for an existing order?](https://teaboxint.gorgias.help/en-US/how-do-i-update-my-delivery-address-for-an-existing-order-592069.md): If you need to update the address for your existing order, please inform us as soon as possible by emailing us at help@teabox.com. We require your complete street address, including flat/apartment number, street name, and landmark, for convenient del
- [How can I obtain tracking information for my order?](https://teaboxint.gorgias.help/en-US/how-can-i-obtain-tracking-information-for-my-order-592070.md): Once your order is shipped, you will receive an email with the tracking information. To track your shipment on an almost real-time basis, please use the tracking number provided in the email. You can find the tracking link in the email, which will di
- [Refund and Exchange Policy](https://teaboxint.gorgias.help/en-US/refund-and-exchange-policy-111203.md)
- [I want to return my order](https://teaboxint.gorgias.help/en-US/i-want-to-return-my-order-1037401.md)
- [Glossary of Terms](https://teaboxint.gorgias.help/en-US/glossary-of-terms-114323.md): Acidic: A sour and tart taste to the tea. Aroma: The odour of the tea. A complex aroma is often described as a bouquet. Astringent: A bold, pungent sensation due to the tannins in the tea that linger on the tongue. Baggy: An undesirable taint someti
- [Teabox Kadak Chai](https://teaboxint.gorgias.help/en-US/teabox-kadak-chai-1079942.md): Teabox Kadak Chai, sourced fresh from Assam, with bold and intense flavor. Its bold, rich taste and aroma make it the perfect choice for those who prefer a strong cup of chai. Its vacuum packaging ensures that the tea remains fresh and flavorful for
- [Assam Masala Chai](https://teaboxint.gorgias.help/en-US/assam-masala-chai-1079943.md): Assam Masala chaiInspired by Assam's local flavors, a chai blend mixed with real Indian spices. Ingredients
- [Bombay Cutting Chai](https://teaboxint.gorgias.help/en-US/bombay-cutting-chai-1079944.md): Bombay Cutting ChaiInspired by the bustling lanes of Bombay, a chai blend made with real spices. Ingredients
- [Kashmiri Saffron Rose Chai](https://teaboxint.gorgias.help/en-US/kashmiri-saffron-rose-chai-1079945.md): Kashmiri Saffron Rose Chai. Every sip is - Saffron-infused, Rose-kissed, and Cardamom-spiced. Ingredients
- [Kolkata Street Chai](https://teaboxint.gorgias.help/en-US/kolkata-street-chai-1079946.md): Kolkata Street ChaiInspired by the streets of Kolkata, a chai blend made with real spices. Ingredients
- [Punjabi Masala Chai](https://teaboxint.gorgias.help/en-US/punjabi-masala-chai-1079947.md): Punjabi Masala Chai. Inspired by the roadside dhabas of Punjab, a chai made with real spices. Ingredients
- [Wayanad Cardamom Chai](https://teaboxint.gorgias.help/en-US/wayanad-cardamom-chai-1079948.md): Wayanad Cardamom Chai. Inspired by the Chai Kadai of Wayanad a chai blend infused with cardamom. Ingredients. CTC Black Tea. Robust and bold flavour, rich in antioxidants. Cardamom. Fragrant spice with anti-inflammatory and diruetic properties. https
- [Jaipur Masala Chai](https://teaboxint.gorgias.help/en-US/jaipur-masala-chai-1079949.md): Jaipur Masala Chai. Inspired by the opulent palaces of Jaipur, a chai blend made with real spices. Ingredients
- [Rajasik Ayurvedic Chai (Morning)](https://teaboxint.gorgias.help/en-US/rajasik-ayurvedic-chai-(morning)-1079951.md): Rajasik Ayurvedic Chai (Morning). An Ayurvedic cup to start your day. Warm, Spicy and Replenishing. Ingredients
- [Rasayana Ayurvedic Chai (Evening)](https://teaboxint.gorgias.help/en-US/rasayana-ayurvedic-chai-(evening)-1079980.md): Rasayana Ayurvedic Chai (Evening). Unwind with our Ayurvedic blend, crafted to soothe & calm at day's end. Ingredients
- [Gujarati Mint Spice Chai](https://teaboxint.gorgias.help/en-US/gujarati-mint-spice-chai-1079987.md): Gujarati Mint Spice Chai. A vibrant blend of fresh mint and warm spices, inspired by the rich heritage and flavors of Gujarat. Ingredients
- [Authentic Indian Chai Trial Pack](https://teaboxint.gorgias.help/en-US/authentic-indian-chai-trial-pack-1079988.md): Authentic Indian Chai Trial PackExperience 10 authentic Indian chais, each inspired by different regions of India and made with real, high-quality ingredients. Teabox Kadak Chai. Assam Masala Chai. Bombay Cutting Chai. Kashmiri Saffron Rose Chai. Kol
- [Indian Spice Of Love Chai Trial Pack](https://teaboxint.gorgias.help/en-US/indian-spice-of-love-chai-trial-pack-1079989.md): Indian Spice Of Love Chai Trial Pack. Experience the magic of love with the Indian Spice of Love Chai Trial Pack—10 exquisite blends crafted to warm hearts and spark connections this Valentine’s Day. Teabox Kadak Chai. Assam Masala Chai. Bombay Cutti
- [Varanasi Masala Chai](https://teaboxint.gorgias.help/en-US/varanasi-masala-chai-3825946.md): Varanasi Masala Chai,. A rich, soulful masala chai inspired by the sacred city of Varanasi — crafted with saffron, rose petals, nuts, and warming spices for a fragrant, full-bodied cup with timeless character. Ingredients - CTC Black Tea, Roasted Alm
- [Sanjeevani Ayurvedic Chai](https://teaboxint.gorgias.help/en-US/sanjeevani-ayurvedic-chai-3826064.md): Sanjeevani Ayurvedic Chai. A naturally sweet, spice-forward chai crafted to support healthy sugar balance. Licorice, ginger, cardamom, and cinnamon come together with bold CTC black tea to create a warm, comforting cup that nourishes and grounds you.
- [Teabox Assorted Chai Premix (10 Single Serve Sachets)](https://teaboxint.gorgias.help/en-US/teabox-assorted-chai-premix-(10-single-serve-sachets)-3856192.md): Teabox Assorted Chai Premix (10 Single Serve Sachets). India’s 1st clean-label, no-added-sugar, fibre-rich chai premix — crafted with strong Assam tea extract, real spices, and zero artificial additives. A convenient, gut-friendly chai for everyday e
- [Samriddhi - The Gift of Teabox Classics](https://teaboxint.gorgias.help/en-US/samriddhi---the-gift-of-teabox-classics-1079375.md): Samriddhi - The Gift of Teabox Classics. A fragrant array of 9 handcrafted tea blends. Samriddhi - The Gift of Teabox Classics [https:/www.teabox.com/products/samriddhi]. This Gift Contains. English Breakfast Black - 30g/1.05oz. Black Tea. Mountain R
- [Anurakti - The Gift Of Indian Classics](https://teaboxint.gorgias.help/en-US/anurakti---the-gift-of-indian-classics-1079380.md): Anurakti - The Gift Of Indian Classics. Protector of the Gods, the stories of the peacock resonate across time. Encloses 3 handcrafted tea blends, our homage to the glorious power of passion. [https://www.teabox.com/products/anurakti-2]. Assam Masala
- [Green Serenity: Refreshing Green Tea Selection](https://teaboxint.gorgias.help/en-US/green-serenity-refreshing-green-tea-selection-1079381.md): Green Serenity: Refreshing Green Tea Selection. Three rejuvenating green teas, crafted to bring the essence of nature’s calm to your cup. [https://www.teabox.com/products/green-serenity]. This Gift Contains. Organic Rose Green - 30 gm/1.05 ozWhole Le
- [Festive Tea Time: Six Cherished Chai Treasures](https://teaboxint.gorgias.help/en-US/festive-tea-time-six-cherished-chai-treasures-1079382.md): Festive Tea Time: Six Cherished Chai Treasures. A celebration of chai, bringing together six festive blends for moments of warmth and togetherness. [https://www.teabox.com/products/festive-tea-time]. This Gift Contains. Assam Masala Chai - 50 gm/1.76
- [Breakfast in India: Gift of 6 Bold Morning Teas](https://teaboxint.gorgias.help/en-US/breakfast-in-india-gift-of-6-bold-morning-teas-1079386.md): Breakfast in India: Gift of 6 Bold Morning Teas. Wake up to India’s rich tea heritage with a selection of six bold and refreshing breakfast-time steeps. [https://www.teabox.com/products/breakfast-in-india]. This Gift Contains. Assam Masala Chai - 50
- [Indian Oasis: Gift Inspired by Madhubani Art](https://teaboxint.gorgias.help/en-US/indian-oasis-gift-inspired-by-madhubani-art-1079388.md): Indian Oasis: Gift Inspired by Madhubani Art. A captivating trio of exquisite teas, inspired by India’s timeless beauty and grace. [https://www.teabox.com/products/indian-oasis]. Assam Masala Chai - 50 gm/1.76 ozCTC Black TeaBlack pepperClovesGreen c
- [Nature’s Elixir: Lotus-themed Exotic Teas](https://teaboxint.gorgias.help/en-US/nature%E2%80%99s-elixir-lotus-themed-exotic-teas-1079389.md): Nature’s Elixir: Lotus-themed Exotic Teas. A curated collection of teas inspired by nature’s purity, adorned with a lotus motif symbolizing renewal. [https://www.teabox.com/products/nature-s-elixir]. This Gift Contains. Kashmiri Kahwa Saffron (Kesar)
- [Chai Serenity: Vibrant, Madhubani-Inspired Gift](https://teaboxint.gorgias.help/en-US/chai-serenity-vibrant-madhubani-inspired-gift-1079390.md): Chai Serenity: Vibrant, Madhubani-Inspired Gift. Six distinctive Indian chais, each inspired by regional traditions, wrapped in the beauty of Madhubani art. [https://www.teabox.com/products/chai-serenity]
- [Fleur: Gourmet Tea Gift](https://teaboxint.gorgias.help/en-US/fleur-gourmet-tea-gift-1079391.md): Fleur: Gourmet Tea Gift. Handpicked set of 6 delectable teas for a tea lover with an elegant infuser [https://www.teabox.com/products/fleur]. This Gift Contains. Mountain Rose Black (25g/0.88oz) - Contains Black Tea, Cardamom, Rose Petals. Kashmiri K
- [Chai Lover's Dream Gift](https://teaboxint.gorgias.help/en-US/chai-lovers-dream-gift-1079392.md): Indulge in 6 unique chai blends, each inspired by rich culture & spices of India [https://www.teabox.com/products/chai-montage]. This Gift Contains. Assam Masala Chai (50g/1.76 oz) - CTC Black Tea, Cardamom, Black Pepper, Ginger, Clove CinnamonBombay
- [The Chai Tea Gift Box](https://teaboxint.gorgias.help/en-US/the-chai-tea-gift-box-1079393.md): Our top 6 all-time favorite chais, crafted with real spices & herbs [https://www.teabox.com/products/chai-box]. This Gift Contains. Assam Masala Chai (50g/1.76 oz) - CTC Black Tea, Cardamom, Black Pepper, Ginger, Clove Cinnamon. Bombay Cutting Masala
- [Vernal: 9 Handcrafted Teas](https://teaboxint.gorgias.help/en-US/vernal-9-handcrafted-teas-1079394.md): A perfect gift of 9 Indian teas picked from different tea seasons of the year [https://www.teabox.com/products/vernal]. This Gift Contains. English Breakfast Black (30g/1.05oz) - Contains Black Tea. Mountain Rose Black (25g/0.88oz) - Contains Black T
- [Are your teas Organic](https://teaboxint.gorgias.help/en-US/are-your-teas-organic-402175.md): You can find teas that are certified organic here - link.Not all teas, however, are certified organic, as they are produced in small farm operations, whereby the tea farmers don't have the ability to get formal certification due to the costs/time inv
- [What is a cultivar? What do you mean by chinary, clonal and assamica cultivar?](https://teaboxint.gorgias.help/en-US/what-is-a-cultivar-what-do-you-mean-by-chinary-clonal-and-assamica-cultivar-607493.md)
- [Do you have decaffeinated teas?](https://teaboxint.gorgias.help/en-US/do-you-have-decaffeinated-teas-658671.md): We do not currently offer decaffeinated teas. However, we do have a variety of naturally low-caffeine and caffeine-free herbal teas that you might enjoy.
- [Is adding milk to this tea advisable?](https://teaboxint.gorgias.help/en-US/is-adding-milk-to-this-tea-advisable-658709.md): Adding milk depends on the type of tea and your personal preference. If you're referring to our traditional chai blends, adding milk is not only advisable but also a common practice. Milk enhances the richness and flavor of chai, creating a smooth an
- [Why are you comparing fresh fruits and teas, when teas are dried?](https://teaboxint.gorgias.help/en-US/why-are-you-comparing-fresh-fruits-and-teas-when-teas-are-dried-658712.md): Although tea is a dried product, our advertisement compares it to fresh produce like fruits to emphasize the importance of freshness. Just as no one would enjoy stale fruits, tea that has aged or been poorly stored can lose its freshness and flavor.
- [How are your teas fresh?](https://teaboxint.gorgias.help/en-US/how-are-your-teas-fresh-658713.md): We Have India's First 100% Transparent Procurement Tea Process. Just as no one enjoys stale fruits, tea that has aged or been poorly stored can lose its freshness and flavor. Fresh tea, like fresh fruits, offers a more vibrant and enjoyable taste exp
- [I bought a Darjeeling tea that was produced 7 months ago. How is it still fresh?](https://teaboxint.gorgias.help/en-US/i-bought-a-darjeeling-tea-that-was-produced-7-months-ago-how-is-it-still-fresh-658782.md): Tea, like fruits and vegetables, is a seasonal product. For instance, Darjeeling first flush teas are harvested only during the spring season (March to mid-May), and second flush/summer teas are produced from mid-May to the end of June. Despite their
- [Why does it matter if tea is fresh if it's dried and dehydrated? Isn't it okay to drink tea that's several months old?](https://teaboxint.gorgias.help/en-US/why-does-it-matter-if-tea-is-fresh-if-its-dried-and-dehydrated-isnt-it-okay-to-drink-tea-thats-several-months-old-658784.md): While tea is dried and dehydrated to extend its shelf life, freshness is still crucial in maintaining its quality and taste due to tea's hygroscopic nature, which means it can absorb moisture from the air. At Teabox, we are committed to delivering th
- [Why are you expensive?](https://teaboxint.gorgias.help/en-US/why-are-you-expensive-658785.md): Our prices are premium in comparison to other tea brands.We could reduce our prices.But then, your Tea would not be:-Sourced 100% Ethically-Hand-picked or hand-crafted.-Stored in India's first cold storage.-Moisture/light/oxygen protected-100% Transp
- [What material is used for the Teabags? Are your teabags safe to drink teas from?/ Do your teabags have microplastic?](https://teaboxint.gorgias.help/en-US/what-material-is-used-for-the-teabags-are-your-teabags-safe-to-drink-teas-from-do-your-teabags-have-microplastic-111232.md): Our tea bags are made from certified food-grade nylon mesh, known for its high heat resistance, which exceeds the temperatures encountered during steeping. This makes our teabags safe for brewing your teas. We opt for nylon teabags due to their abili
- [How long do the teas stay fresh?](https://teaboxint.gorgias.help/en-US/how-long-do-the-teas-stay-fresh-111231.md): Tea leaves can remain fresh when stored under controlled atmospheric conditions. All our single estate teas are best consumed within 24 months, while our blends are best consumed within 12 months from the date of packaging. We ensure the freshness of
- [Why does Freshness matter?](https://teaboxint.gorgias.help/en-US/why-does-freshness-matter-111234.md): Freshness is crucial when it comes to tea because it's an agricultural product. Fresher tea not only tastes better but is also healthier. At Teabox, we buy the first pick of every season and take the utmost care with storage and packaging. We work di
- [Can I order Individual flavors of chai? / How can I order single flavors of chai ?](https://teaboxint.gorgias.help/en-US/can-i-order-individual-flavors-of-chai--how-can-i-order-single-flavors-of-chai-658667.md): Yes, you can order individual chai by simply visiting our website and browse through the Chai collection at :. www.teabox.com/collections/chai. Happy slurping!
- [What is the frog symbol on your product page?](https://teaboxint.gorgias.help/en-US/what-is-the-frog-symbol-on-your-product-page-688741.md): The Rainforest Alliance symbol, with the green emblem and frog, certifies that a product has been produced using environmentally and socially responsible practices. The Rainforest Alliance focuses on sustainable agriculture, deforestation prevention,
- [Are your products sugar free?](https://teaboxint.gorgias.help/en-US/are-your-products-sugar-free-688744.md): 100%, all our teas are sugar-free. We don't sell any premixes or concentrate but only sell teas as is that are sourced directly from the finest plantations of India. Our chais are naturally sweet because they’re sourced directly from tea estates, ens
- [Is there Sugar in your teas/chai?](https://teaboxint.gorgias.help/en-US/is-there-sugar-in-your-teaschai-1023482.md): Our chais are naturally sweet because they’re sourced directly from tea estates, ensuring unmatched freshness. This exceptional freshness locks in the natural sweetness, eliminating the need for excessive sugar. Made with 100% real and natural ingred
- [Difference between Authentic Indian Chai Trial Pack and Limited Edition Holiday Chai Trial Pack](https://teaboxint.gorgias.help/en-US/difference-between-authentic-indian-chai-trial-pack-and--limited-edition-holiday-chai-trial-pack-1034461.md): Thank you for your question! I’d be happy to explain the difference between the Holiday Trial Pack and the Authentic Indian Chai Trial Pack. Although both packs contain the same tea blends, the Holiday Trial Pack comes in festive packaging and featur
- [Difference in Chinary and Clonal teas](https://teaboxint.gorgias.help/en-US/difference-in-chinary-and-clonal-teas-1083061.md): The difference between Chinary and Clonal teas lies in the type of tea plants they originate from and their characteristics. Here's a breakdown:. Both types have their unique appeal, and the choice depends on personal preference for flavor and aroma.
- [Authentic Indian Chai Trial Pack](https://teaboxint.gorgias.help/en-US/authentic-indian-chai-trial-pack-1080031.md): Experience 10 authentic Indian chais, each inspired by different regions of India and made with real, high-quality ingredients. We are running a BOGO Offer in this back. This pack contains 30 grams each of below teas -. Teabox Kadak Chai. Assam Masal
- [Indian Spice Of Love Chai Trial Pack](https://teaboxint.gorgias.help/en-US/indian-spice-of-love-chai-trial-pack-1080032.md): Experience the magic of love with the Indian Spice of Love Chai Trial Pack—10 exquisite blends crafted to warm hearts and spark connections this Valentine’s Day. This pack contains 30 grams each of below teas -. Teabox Kadak Chai. Assam Masala Chai.
- [Wellness Green Teabag Sampler (50 Teabags)](https://teaboxint.gorgias.help/en-US/wellness-green-teabag-sampler-(50-teabags)-1080033.md): Elevate your well-being with our curated Wellness Green Teabag Sampler, featuring 10 rejuvenating teas inspired by ancient Ayurvedic wisdom, conveniently packed to restore both mind and body. This pack contains 50 teabags of 10 different green tea fl
- [Darjeeling & Assam Whole Leaf Tea Trial Pack (Free Infuser Mug & Teaspoon)](https://teaboxint.gorgias.help/en-US/darjeeling-and-assam-whole-leaf-tea-trial-pack-(free-infuser-mug-and-teaspoon)-1080034.md): https://www.teabox.com/products/indian-whole-leaf-trial-pack-free-seidel-glass-tea-mug-with-infuser-ideal-teaspoon
- [Assam Whole Leaf Tea Trial Pack](https://teaboxint.gorgias.help/en-US/assam-whole-leaf-tea-trial-pack-1080035.md): A curated selection of 10 handpicked whole leaf teas from renowned Assam estates, showcasing the robust, full-bodied, and malty richness of Assam teas. This pack contains 10 grams of teas from ten different estates of Assam. https://www.teabox.com/pr
- [Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)](https://teaboxint.gorgias.help/en-US/authentic-indian-chai-trial-pack-(free-valencia-glass-teacup-and-ideal-teaspoon)-1187604.md): Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon) -10 Authentic exotic indian chais inspired by different regions of India and made of real ingredients. This pack contains 30 grams each of below teas -. Teabox Kadak Chai.
- [Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)](https://teaboxint.gorgias.help/en-US/limited-edition-holiday-chai-trial-pack-(free-valencia-glass-teacup-and-ideal-teaspoon)-1187605.md): Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon) -. Discover the Limited Edition Holiday Chai Trial Pack with fresh, authentic Indian chai blends. Celebrate the Holiday season with handpicked chais full of warmth
- [Assorted Indian Tea Trial Pack](https://teaboxint.gorgias.help/en-US/assorted-indian-tea-trial-pack-1187606.md): "Assorted Indian Tea Trial Pack - A handpicked selection of 10 exquisite Indian teas, featuring a selection of Chais, Green teas, Tisanes, and classic Black teas from India’s celebrated tea-growing regions. This pack contains 10 grams of teas from te
- [Wellness Trial Pack (Free Valencia Glass Teacup & Elegant Ball Infuser)](https://teaboxint.gorgias.help/en-US/wellness-trial-pack-(free-valencia-glass-teacup-and-elegant-ball-infuser)-1187607.md): "Wellness Trial Pack (Free Valencia Glass Teacup & Elegant Ball Infuser) - Elevate your well-being with our curated Wellness Trial Pack, featuring a selection of 10 exquisite teas inspired by ancient Ayurvedic wisdom and meticulously crafted to rejuv
- [Ayurvedic Chai Trial Pack](https://teaboxint.gorgias.help/en-US/ayurvedic-chai-trial-pack-1890429.md): Rooted in ancient Ayurvedic wisdom and reimagined for modern lives, this chai trial pack brings together 10 function-focused blends, each designed to support a different aspect of your well-being. From the digestive ease of Ojas, the inner calm of Ra
- [Authentic Indian Chai Trial Pack (Independence Day Edition)](https://teaboxint.gorgias.help/en-US/authentic-indian-chai-trial-pack-(independence-day-edition)-2061437.md): A special-edition chai box that honours the unsung heroes of India’s tea regions. Crafted for every proud Indian and true chai lover — with 10 authentic chais, a Valencia Glass Teacup, and a Teaspoon, wrapped in a box steeped in legacy. From the vibr
- [10 Chai Diwali Gift Box (+3 Free Gifts)](https://teaboxint.gorgias.help/en-US/10-chai-diwali-gift-box-(+3-free-gifts)-2475521.md): In India, festivals are incomplete without two things—chai and a game of cards around the table. Both spark laughter, friendly rivalry, and long conversations that stretch late into the night. This Festive Edition captures that spirit with 10 authent
- [What is Matcha?](https://teaboxint.gorgias.help/en-US/what-is-matcha-111236.md): Matcha is finely ground powder of specially grown and processed green tea leaves. It is special in two aspects of farming and processing: the green tea plants for matcha are shade-grown for three to four weeks before harvest, and the stems and veins
- [Why our Matcha?](https://teaboxint.gorgias.help/en-US/why-our-matcha-111237.md): Sourced fresh from Shizuoka, Japan. Only Tencha leaves, no stems. Premium grade smooth texture. Refreshingly healthy
- [Matcha - Benefits](https://teaboxint.gorgias.help/en-US/matcha---benefits-111238.md): Detoxifies the body. Calms the mind. 10x more antioxidants. Boosts Metabolism. Burns Calories
- [Matcha - Grade](https://teaboxint.gorgias.help/en-US/matcha---grade-111239.md): We currently have Premium Grade Matcha.
- [Matcha - Preparation](https://teaboxint.gorgias.help/en-US/matcha---preparation-111240.md): Add 1 tsp of Matcha powder to a bowl. Add 5.07 - 5.58 oz or 150 - 165 ml of hot water. Whisk in a zig-zag till frothy. Enjoy your delicious Matcha
- [Is your Matcha Safe?](https://teaboxint.gorgias.help/en-US/is-your-matcha-safe-111241.md): Yes, our matcha is totally safe and certified to consume. We procure our Matcha with certified producers.
- [Hibiscus Lemongrass Tisane](https://teaboxint.gorgias.help/en-US/hibiscus-lemongrass-tisane-1080036.md): Teabox's Caffeine-Free Hibiscus Lemongrass Tisane is a tangy and refreshing beverage that perfectly aligns with the definition of a tisane. Crafted with inspiration from ancient Ayurvedic wisdom, our master blenders tailored this tea for those seekin
- [Mountain Rose Black](https://teaboxint.gorgias.help/en-US/mountain-rose-black-1080037.md): A blend of quaint rose, aromatic jasmine & black tea from Nilgiris. This unique tea is processed at the estates of Nilgiri specially for Teabox. The process involves meticulously layering the black tea leaves with delicate jasmine flowers, a painstak
- [Champer's Holiday](https://teaboxint.gorgias.help/en-US/champers-holiday-1080038.md): Rare silver needles infused with white tea, natural flavors of wine & apple. Your Champers Holiday is an exquisite infusion which combines the richness of rare silver needle white tea with natural flavours of wine & apple. It is a harmonious and indu
- [Pure Chamomile](https://teaboxint.gorgias.help/en-US/pure-chamomile-1080039.md): Unwind with the calming embrace of pure Egyptian chamomile. 100% caffeine free. Teabox Pure Chamomile Flower Tea is 100% natural, made of whole chamomile flowers. It is Caffeine free. It is free of any harmful chemicals, providing a healthy and natur
- [Ivory Geranium Blossom White](https://teaboxint.gorgias.help/en-US/ivory-geranium-blossom-white-1080040.md): A decadent, light floral cup featuring a mix of white tea & geranium leaves. Nestled amidst the tranquil beauty of the Nilgiri mountains lies the source of our inspiration for Ivory Geranium White tea. It's a blend that echoes the serene ambiance and
- [Butterfly Blue Pea Flower (Blue Amore)](https://teaboxint.gorgias.help/en-US/butterfly-blue-pea-flower-(blue-amore)-1080041.md): Sip into tranquility with Butterfly Blue Pea Tea – a naturally caffeine-free, enchanting blue cup. We call it the "Magic Tea'' owing to its color changing attribute. This flower in India is widely used for medicinal purposes and in places of worship.
- [Amrita Ayurvedic Chai](https://teaboxint.gorgias.help/en-US/amrita-ayurvedic-chai-3826072.md): Amrita Ayurvedic Chai,. A bright, tangy Ayurvedic blend of hibiscus, amla, tulsi, and bay leaf — crafted to strengthen immunity, support daily detox, and refresh the body with every sip. Ingredients - Hibiscus, Indian Gooseberry, Holy Basil, Bay Leaf
- [Darjeeling Special Spring Silver Needle White](https://teaboxint.gorgias.help/en-US/darjeeling-special-spring-silver-needle-white-5365542.md): Plucked at dawn from the misty slopes of Darjeeling, our Special Spring Silver Needle White Tea flows with gentle smoothness, capturing the pure freshness and vitality of the Himalayan spring. Aroma. Fresh floral aromas with soft green nuances, lifte
- [Darjeeling Avongrove Spring Clonal Flowery Black (Signature Series)](https://teaboxint.gorgias.help/en-US/darjeeling-avongrove-spring-clonal-flowery-black-(signature-series)-5365543.md): Fresh from Darjeeling, this cup reveals radiant white florals layered with lush tropical fruit, offering a refined, aromatic profile with elegance, balance, and a lingering finish. Aroma. A medley of white roses, ripe tropical fruits, and tender gree
- [Darjeeling Badamtam Spring Moonlight White (Limited Edition)](https://teaboxint.gorgias.help/en-US/darjeeling-badamtam-spring-moonlight-white-(limited-edition)-5365547.md): Fresh from Darjeeling, this cup reveals radiant white florals layered with lush tropical fruit, offering a refined, aromatic profile with elegance, balance, and a lingering finish. Aroma. A medley of white roses, ripe tropical fruits, and tender gree
- [Teabox Assorted Chai Premix (10 Single Serve Sachets)](https://teaboxint.gorgias.help/en-US/teabox-assorted-chai-premix-(10-single-serve-sachets)-4148587.md): India’s 1st clean-label, no-added-sugar, fiber-rich chai premix — crafted with strong Assam tea extract, real spices, and zero artificial additives. A convenient, gut-friendly chai for everyday enjoyment. It contains :. Tea Extract - Delivers bold,
- [Teabox Assorted Chai Premix (30 Single Serve Sachets)](https://teaboxint.gorgias.help/en-US/teabox-assorted-chai-premix-(30-single-serve-sachets)-4148591.md): India’s 1st clean-label, no-added-sugar, fiber-rich chai premix — crafted with strong Assam tea extract, real spices, and zero artificial additives. A convenient, gut-friendly chai for everyday enjoyment. It contains :. Tea Extract - Delivers bold,