We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment options available at checkout.

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What methods of payment do you accept?

Shop Pay Installments allows you to split your purchase into equal payments over time. Select the Shop Pay option at checkout, and you will be guided through the application process. Approval is instant, and you can choose the instalment plan that wo

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Shop Pay Installments allows you to split your purchase into equal payments over time. Simply select the Shop Pay option at checkout, and you will be guided through the application process. \nApproval is instant, and you can choose the installment plan that works best for you.&quot;}">Shop Pay Installments allows you to split your purchase into equal payments over time. Select the Shop Pay option at checkout, and you will be guided through the application process.&#xA0;<br>Approval is instant, and you can choose the instalment plan that works best for you.</span></p>

How do Shop Pay installments work?

If payment has been deducted from your account but you have not received any order details, please contact our customer service team immediately.  Provide your payment details and any transaction ID you have, and we will investigate and resolve the i

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If payment has been deducted from your account but you have not received any order details, please contact our customer service team immediately. \nProvide your payment details and any transaction ID you have, and we will investigate and resolve the issue as quickly as possible.&quot;}">If payment has been deducted from your account but you have not received any order details, please contact our customer service team immediately.&#xA0; Provide your payment details and any transaction ID you have, and we will investigate and resolve the issue as quickly as possible.</span></p>

Payment for the order has been deducted from my account, but no order details have been received?

Yes, certainly. We would suggest you send us a screenshot of your potential order and once we confirm the total cost, we could go ahead and request the same to via paypal or any other relevant payment method. Once we have received the payment, we wou

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes, certainly. We would suggest you send us a screenshot of your potential order and once we confirm the total cost, we could go ahead and request the same to via paypal or any other relevant payment method. Once we have received the payment, we would create and ship the order and share the tracking details.&quot;}">Yes, certainly. We would suggest you send us a screenshot of your potential order and once we confirm the total cost, we could go ahead and request the same to via paypal or any other relevant payment method. Once we have received the payment, we would create and ship the order and share the tracking details.</span></p>

My credit/debit cards are not accepted by you. Is there a way I can pay you directly via paypal or bank transfer?

Hi! How can we help you?

We are available:

Send an email to help@teabox.com and we will revert within 24 hours!

You can reach us via call at +91 9733061444

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All about payments part of the ordering process

Payment

Orders/Payments/Discounts

Can I edit or add anything to my order?

I ordered a wrong item. How can I stop the order?

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

Can I cancel my order?

What should I do if I haven't received an order confirmation email?

How can I obtain a tax invoice for my order?

Is Cash On Delivery/Payment on Delivery available?

Do you sell on Amazon?

How do I place an order?

Website Issues

Ordering

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working

I forgot to add the promo code, can you still apply it?

I have missed the sale that was held recently. Is there a way to still avail the benefit of the sale?

BOGO offer Buy one get one free

Discounts

Where is my order? (WISMO)

What is the delivery timeline (TAT)?

Which couriers do you use for shipping?

Why is my order not shipped?

Why the courier has not contacted me yet?

Why I need to pay extra for the delivery?

Is it possible to change the delivery address or mobile number?

Where all do you ship to?

What can I do if my order is stuck in transit?

What if my package is marked as delivered, but I haven't received it?

How can I track my Teabox order and what should I do if there's a delay in delivery?

How do I update my delivery address for an existing order?

How can I obtain tracking information for my order?

Shipping & Tracking & Customs & Returns ✈

Refund and Exchange Policy

I want to return my order

Return & Exchange

Glossary of Terms

Teabox Kadak Chai

Assam Masala Chai

Bombay Cutting Chai

Kashmiri Saffron Rose Chai

Kolkata Street Chai

Punjabi Masala Chai

Wayanad Cardamom Chai

Jaipur Masala Chai

Caramel Spice Chai

Rajasik Ayurvedic Chai (Morning)

Rasayana Ayurvedic Chai (Evening)

Gujarati Mint Spice Chai

Authentic Indian Chai Trial Pack

Indian Spice Of Love Chai Trial Pack

Chocolate Chai

Chai

Samriddhi - The Gift of Teabox Classics

Anurakti - The Gift Of Indian Classics

Green Serenity: Refreshing Green Tea Selection

Festive Tea Time: Six Cherished Chai Treasures

Breakfast in India: Gift of 6 Bold Morning Teas

Indian Oasis: Gift Inspired by Madhubani Art

Nature’s Elixir: Lotus-themed Exotic Teas

Chai Serenity: Vibrant, Madhubani-Inspired Gift

Fleur: Gourmet Tea Gift

Chai Lover's Dream Gift

The Chai Tea Gift Box

Vernal: 9 Handcrafted Teas

Gifts

Are your teas Organic

What is a cultivar? What do you mean by chinary, clonal and assamica cultivar?

Do you have decaffeinated teas?

Is adding milk to this tea advisable?

Why are you comparing fresh fruits and teas, when teas are dried?

How are your teas fresh?

I bought a Darjeeling tea that was produced 7 months ago. How is it still fresh?

Why does it matter if tea is fresh if it's dried and dehydrated? Isn't it okay to drink tea that's several months old?

Why are you expensive?

What material is used for the Teabags? Are your teabags safe to drink teas from?/ Do your teabags have microplastic?

How long do the teas stay fresh?

Why does Freshness matter?

Can I order Individual flavors of chai? / How can I order single flavors of chai ?

What is the frog symbol on your product page?

Are your products sugar free?

Is there Sugar in your teas/chai?

Difference between Authentic Indian Chai Trial Pack and  Limited Edition Holiday Chai Trial Pack

Difference in Chinary and Clonal teas

Wellness Green Teabag Sampler (50 Teabags)

Indian Whole Leaf Tea Trial Pack

Assam Whole Leaf Tea Trial Pack

Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)