I want to return my order

We offer a 10-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. If you did not like the taste of the tea, please understand that each tea taste is very personal. The very act of trying a new tea/food/beverage is to understand your pallet even further. We do not take the products or issue refunds in this case.

To initiate a return, please email us at [email protected] within 10 days of delivery and provide your order number and reason for the return. All returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs and Import Duty and taxes, unless the item was damaged upon receipt. We do not reimburse shipping costs

Upon receipt of your return, it may take up to 5 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 10 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.

We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. Unfortunately, we cannot accept returns on sale items or gift cards.

All refunds are processed in their respective currency, the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

I want to return my orderUpdated 4 months ago