<ul id="isPasted"><li>If you receive your package in DAMAGED or BROKEN condition, please send us the images of the items along with the carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner. Also, please ensure the product is unused and in its original condition. <span data-mce-fragment="1">Our email is <span style=" text-decoration: underline;"><strong>help@teabox.com</strong></span></span></li></ul><ul><li>If you receive DEFECTIVE product, please send us the images of the damaged carton within 24hrs of delivery. Also, please ensure the product is unused and in its original condition. Our email is&#xA0;<span style=" text-decoration: underline;"><strong>help@teabox.com</strong></span>. Products acknowledged as &#x2018;damaged&#x2019; or &#x2018;defective&#x2019; will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly<br><br></li><li><strong>If you did not like the taste of the tea, please understand that each tea taste is very personal.&#xA0;</strong>The very act of trying a new tea/food/beverage is to understand your pallet even further.&#xA0;<strong>We do not take the products or issue refunds in this case</strong><br><br></li><li>To initiate a return, please email us at <a data-fr-linked="true" href="mailto:help@teabox.com" id="isPasted">help@teabox.com</a> within 10 days of delivery and provide your order number and reason for the return<strong>. All returns must be approved by our team before shipping the product back to us.&#xA0;</strong>Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. <strong>Customers are responsible for return shipping costs and Import Duty and taxes</strong>, unless the item was damaged upon receipt. We do not reimburse shipping costs.</li></ul><p><br></p>

Refund and Exchange Policy

<ul id="isPasted"><li><div data-block="true" data-editor="cak3e" data-offset-key="6dkau-0-0" id="isPasted"><div data-offset-key="6dkau-0-0"><span data-offset-key="6dkau-0-0"><span data-text="true">We offer a 10-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.&#xA0;</span></span><span data-offset-key="6dkau-0-1"><span data-text="true">If you did not like the taste of the tea, please understand that each tea taste is very personal.&#xA0;</span></span><span data-offset-key="6dkau-0-2"><span data-text="true">The very act of trying a new tea/food/beverage is to understand your pallet even further.&#xA0;</span></span><span data-offset-key="6dkau-0-3"><span data-text="true">We do not take the products or issue refunds in this case.</span></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="1lber-0-0"><div data-offset-key="1lber-0-0"><span data-offset-key="1lber-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="fntvf-0-0"><div data-offset-key="fntvf-0-0"><span data-offset-key="fntvf-0-0"><span data-text="true">To initiate a return, please email us at&#xA0;</span></span><a href="mailto:help@teabox.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="fntvf-1-0"><span data-text="true">help@teabox.com</span></span></a><span data-offset-key="fntvf-2-0"><span data-text="true">&#xA0;within 10 days of delivery and provide your order number and reason for the return</span></span><span data-offset-key="fntvf-2-1"><span data-text="true">. <strong>All returns must be approved by our team before shipping the product back to us</strong>.&#xA0;</span></span><span data-offset-key="fntvf-2-2"><span data-text="true">Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return.<strong>&#xA0;</strong></span></span><span data-offset-key="fntvf-2-3"><span data-text="true"><strong>Customers are responsible for return shipping costs and Import Duty and taxes</strong></span></span><span data-offset-key="fntvf-2-4"><span data-text="true"><strong>, unless the item was damaged upon receipt. We do not reimburse shipping costs</strong></span></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="atdoa-0-0"><div data-offset-key="atdoa-0-0"><span data-offset-key="atdoa-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="1f1vi-0-0"><div data-offset-key="1f1vi-0-0"><span data-offset-key="1f1vi-0-0"><span data-text="true">Upon receipt of your return, it may take up to 5 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 10 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.</span></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="b63g8-0-0"><div data-offset-key="b63g8-0-0"><span data-offset-key="b63g8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="e6bk6-0-0"><div data-offset-key="e6bk6-0-0"><span data-offset-key="e6bk6-0-0"><span data-text="true">We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. Unfortunately, we cannot accept returns on sale items or gift cards.</span></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="6dpio-0-0"><div data-offset-key="6dpio-0-0"><span data-offset-key="6dpio-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cak3e" data-offset-key="bsio0-0-0"><div data-offset-key="bsio0-0-0"><span data-offset-key="bsio0-0-0"><span data-text="true">All refunds are processed in their respective currency, the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.</span></span></div></div></li></ul><p><br></p>

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Shipping & Tracking & Customs & Returns ✈

Glossary of Terms

Teabox Kadak Chai

Assam Masala Chai

Bombay Cutting Chai

Kashmiri Saffron Rose Chai

Kolkata Street Chai

Punjabi Masala Chai

Wayanad Cardamom Chai

Jaipur Masala Chai

Caramel Spice Chai

Rajasik Ayurvedic Chai (Morning)

Rasayana Ayurvedic Chai (Evening)

Gujarati Mint Spice Chai

Authentic Indian Chai Trial Pack

Indian Spice Of Love Chai Trial Pack

Chocolate Chai

Chai

Samriddhi - The Gift of Teabox Classics

Anurakti - The Gift Of Indian Classics

Green Serenity: Refreshing Green Tea Selection

Festive Tea Time: Six Cherished Chai Treasures

Breakfast in India: Gift of 6 Bold Morning Teas

Indian Oasis: Gift Inspired by Madhubani Art

Nature’s Elixir: Lotus-themed Exotic Teas

Chai Serenity: Vibrant, Madhubani-Inspired Gift

Fleur: Gourmet Tea Gift

Chai Lover's Dream Gift

The Chai Tea Gift Box

Vernal: 9 Handcrafted Teas

Gifts

Are your teas Organic

What is a cultivar? What do you mean by chinary, clonal and assamica cultivar?

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Is adding milk to this tea advisable?

Why are you comparing fresh fruits and teas, when teas are dried?

How are your teas fresh?

I bought a Darjeeling tea that was produced 7 months ago. How is it still fresh?

Why does it matter if tea is fresh if it's dried and dehydrated? Isn't it okay to drink tea that's several months old?

Why are you expensive?

What material is used for the Teabags? Are your teabags safe to drink teas from?/ Do your teabags have microplastic?

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What is the frog symbol on your product page?

Are your products sugar free?

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Difference between Authentic Indian Chai Trial Pack and  Limited Edition Holiday Chai Trial Pack

Difference in Chinary and Clonal teas

Wellness Green Teabag Sampler (50 Teabags)

Indian Whole Leaf Tea Trial Pack

Assam Whole Leaf Tea Trial Pack

Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)