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<p>If your order has been marked as delivered but you have not received it, please contact us immediately. We are delighted to help resolve any discrepancies and will make every effort to ensure you receive your teas. Do not hesitate to get in touch with our support for quick assistance.</p>

If your order has been marked as delivered but you have not received it, please contact us immediately. We are delighted to help resolve any discrepancies and will make every effort to ensure you receive your teas. Do not hesitate to get in touch wit

What if my package is marked as delivered, but I haven't received it?

Shipping & Tracking & Customs & Returns ✈

Can I edit or add anything to my order?

I ordered a wrong item. How can I stop the order?

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

Can I cancel my order?

What should I do if I haven't received an order confirmation email?

How can I obtain a tax invoice for my order?

Is Cash On Delivery/Payment on Delivery available?

Do you sell on Amazon?

How do I place an order?

Website Issues

Ordering

What methods of payment do you accept?

How do Shop Pay installments work?

Payment for the order has been deducted from my account, but no order details have been received?

My credit/debit cards are not accepted by you. Is there a way I can pay you directly via paypal or bank transfer?

Payment

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working

I forgot to add the promo code, can you still apply it?

I have missed the sale that was held recently. Is there a way to still avail the benefit of the sale?

BOGO offer Buy one get one free

Discounts

Orders/Payments/Discounts

Where is my order? (WISMO)

What is the delivery timeline (TAT)?

Which couriers do you use for shipping?

Why is my order not shipped?

Why the courier has not contacted me yet?

Why I need to pay extra for the delivery?

Is it possible to change the delivery address or mobile number?

Where all do you ship to?

What can I do if my order is stuck in transit?

How can I track my Teabox order and what should I do if there's a delay in delivery?

How do I update my delivery address for an existing order?

How can I obtain tracking information for my order?

Refund and Exchange Policy

I want to return my order

Return & Exchange

Glossary of Terms

Teabox Kadak Chai

Assam Masala Chai

Bombay Cutting Chai

Kashmiri Saffron Rose Chai

Kolkata Street Chai

Punjabi Masala Chai

Wayanad Cardamom Chai

Jaipur Masala Chai

Caramel Spice Chai

Rajasik Ayurvedic Chai (Morning)

Rasayana Ayurvedic Chai (Evening)

Gujarati Mint Spice Chai

Authentic Indian Chai Trial Pack

Indian Spice Of Love Chai Trial Pack

Chocolate Chai

Chai

Samriddhi - The Gift of Teabox Classics

Anurakti - The Gift Of Indian Classics

Green Serenity: Refreshing Green Tea Selection

Festive Tea Time: Six Cherished Chai Treasures

Breakfast in India: Gift of 6 Bold Morning Teas

Indian Oasis: Gift Inspired by Madhubani Art

Nature’s Elixir: Lotus-themed Exotic Teas

Chai Serenity: Vibrant, Madhubani-Inspired Gift

Fleur: Gourmet Tea Gift

Chai Lover's Dream Gift

The Chai Tea Gift Box

Vernal: 9 Handcrafted Teas

Gifts

Are your teas Organic

What is a cultivar? What do you mean by chinary, clonal and assamica cultivar?

Do you have decaffeinated teas?

Is adding milk to this tea advisable?

Why are you comparing fresh fruits and teas, when teas are dried?

How are your teas fresh?

I bought a Darjeeling tea that was produced 7 months ago. How is it still fresh?

Why does it matter if tea is fresh if it's dried and dehydrated? Isn't it okay to drink tea that's several months old?

Why are you expensive?

What material is used for the Teabags? Are your teabags safe to drink teas from?/ Do your teabags have microplastic?

How long do the teas stay fresh?

Why does Freshness matter?

Can I order Individual flavors of chai? / How can I order single flavors of chai ?

What is the frog symbol on your product page?

Are your products sugar free?

Is there Sugar in your teas/chai?

Difference between Authentic Indian Chai Trial Pack and  Limited Edition Holiday Chai Trial Pack

Difference in Chinary and Clonal teas

Wellness Green Teabag Sampler (50 Teabags)

Indian Whole Leaf Tea Trial Pack

Assam Whole Leaf Tea Trial Pack

Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

What if my package is marked as delivered, but I haven't received it?Updated 9 months ago