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Know how quick we ship and deliver the orders!
To find out the status of your order, please log in to your Teabox account and go to the "Orders" section. You will find detailed information about your order status there. If you need further assistance, please get in touch with our customer service
Teabox delivers to every location/pin code in India. For Indian orders, we offer Express (2-4 business days via Bluedart/Delhivery) shipping options depending on the pincode. For International orders, we offer Express (5-7 business days via DHL & Fed
Teabox uses the best shipping couriers, including DHL, FedEx for international.
Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day unless it's a weekend. Orders received on a Saturday ship on a Monday.
Deliveries are typically non-OTP, and carriers may not call before attempting the first delivery. However, if required - our team or the courier partner will reach out to co-ordinate the next attempt
All our orders are shipped under 'DAP' (Delivered At Place) terms unless otherwise specified at checkout for the 24 EU member countries. Under 'DAP' terms, the recipient is responsible for any duty, tax, or VAT.
You can change the address or mobile number of your order by contacting our customer support teams. Alternatively, you can email us at [email protected], and we'll do it immediately. Be sure to change your address before the order has been dispatched f
We ship to over 125+ countries worldwide, ensuring that our teas reach tea lovers everywhere. Our shipments typically take 5-7 business days to deliver, as we ship directly from the tea plantations in the Himalayas (Darjeeling). No matter where you a
If you've been notified that your order is stuck in transit, rest assured we are working to get your package delivered to you at the earliest. In the event that the tracking information shows no movement, our team will be actively monitoring the prog
If your order has been marked as delivered but you have not received it, please contact us immediately. We are delighted to help resolve any discrepancies and will make every effort to ensure you receive your teas. Do not hesitate to get in touch wit
If your Teabox order is in transit and you wish to track its progress, you can conveniently do so using the provided order number and tracking link included in the shipment update message you received from Teabox. In cases where your order has been s
If you need to update the address for your existing order, please inform us as soon as possible by emailing us at [email protected]. We require your complete street address, including flat/apartment number, street name, and landmark, for convenient del
Once your order is shipped, you will receive an email with the tracking information. To track your shipment on an almost real-time basis, please use the tracking number provided in the email. You can find the tracking link in the email, which will di